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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

Welcome to Bansuri Boutique! We are delighted to bring you beautiful sarees from across India, delivered right to your doorstep. Please read our Shipping Policy carefully to understand our processes and timelines.

1. General Information

  • All orders are subject to product availability. If an item is out of stock at the time you place your order, we will notify you and refund you the total amount of your purchase, using the original method of payment.

  • We ship to addresses within India and select international locations. Please check our international shipping section below for more details.

2. Domestic Shipping (Within India)

  • Processing Time:

    • Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays) from the date of purchase.

    • Customized or made-to-order sarees may require additional processing time, which will be mentioned on the product page.

  • Shipping Methods & Estimated Delivery Times:

    • We partner with reputable courier services (e.g., DTDC, Delhivery, Blue Dart, Xpressbees, India Post, etc.) to ensure safe and timely delivery.

    • Standard Shipping: The estimated delivery time is 5-7 business days after dispatch, depending on your location.

    • Express Shipping (if available at your location): Estimated delivery time is 3-5 business days after dispatch. (Note: You can offer this as an optional, paid upgrade.)

  • Shipping Charges:

    • Free standard shipping on all orders above INR [e.g., 2000].

    • A flat shipping fee of INR [e.g., 100] will be applied to orders below INR [e.g., 2000].

    • Express shipping charges (if applicable) will be calculated at checkout based on your order value and location.

  • Tracking Your Order:

    • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package.

    • Please allow up to 24 hours for the tracking information to be updated by the courier partner.

3. International Shipping

  • Available Countries: We currently ship to [List of countries, e.g., USA, UK, Canada, Australia, UAE, Singapore, etc.]. If your country is not listed, please contact us at [bansuricloset@gmail.com] or [9007964307] to inquire about special arrangements.

  • Processing Time: Similar to domestic orders, international orders are processed within 1-3 business days.

  • Shipping Methods & Estimated Delivery Times:

    • International shipments are handled by [e.g., DHL, FedEx, UPS, Aramex, India Post EMS].

    • The estimated delivery time for international orders is typically 7-15 business days after dispatch, but this can vary significantly due to customs clearance processes in the destination country.

  • Shipping Charges:

    • International shipping charges are calculated at checkout based on the weight of your order, the destination country, and the chosen shipping method.

    • Customers are responsible for any applicable import duties, customs taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing an order.

  • Tracking Your Order: International orders will also receive a tracking number upon dispatch.

4. Delivery Information

  • Delivery Attempts: Our courier partners will typically make [e.g., 2-3] attempts to deliver your package. If delivery is unsuccessful, the package may be held at their local facility for pickup or returned to us. In such cases, re-shipping charges may apply.

  • Recipient Signature: For high-value orders, a signature may be required upon delivery to ensure safe receipt.

  • Incorrect Address: Please ensure your shipping address is accurate and complete at the time of placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for re-delivery to a corrected address.

  • Damaged or Lost Shipments:

    • If you receive a package that appears to be damaged, please refuse to accept it and notify us immediately.

    • If you accept a damaged package, please take photos of the damage before opening it and contact us within [e.g., 24 hours] of delivery.

    • In the rare event that your shipment is lost in transit, please contact us, and we will initiate an investigation with the courier partner.

5. Order Changes & Cancellations

  • If you need to change your shipping address or cancel your order, please contact us as soon as possible at bansuricloset@gmail.com or 9007964307.

  • We can accommodate changes or cancellations only if the order has not yet been processed or dispatched. Once an order has been shipped, it cannot be canceled or redirected.

6. Public Holidays & Unforeseen Circumstances

  • Delivery times may be extended during public holidays, festive seasons, or due to unforeseen circumstances such as natural disasters, political unrest, or courier strikes. We will do our best to keep you informed of any significant delays.

7. Contact Us

If you have any questions or concerns regarding your order's shipping and delivery, please do not hesitate to contact our customer service team:

  • Email: bansuricloset@gmail.com

  • Phone: +91 9007964307 (Available Monday-Saturday, 10 AM - 6 PM IST)

  • WhatsApp: +91 9007964307

Thank you for shopping with Bansuri Boutique!

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RETURN & EXCHANGE POLICY

Return & Exchange Policy 

At Bansuri Boutique, we take immense pride in offering you exquisite sarees. We understand that sometimes, a product might not meet your expectations, or you may require a different item. We aim to ensure your complete satisfaction. Please read our Return & Exchange Policy carefully.

1. General Policy

  • We accept returns and exchanges within 3 days of the delivery date.

  • To be eligible for a return or exchange, your item must be unused, unwashed, in its original condition, and with all tags and packaging intact.

  • Items that show signs of wear, washing, alteration, or damage will not be accepted for return or exchange.

  • Blouse pieces that have been cut or detached from the saree are not eligible for return or exchange.

  • Customized or made-to-order sarees are non-returnable and non-exchangeable. This includes sarees with custom fall/pico work, blouse stitching, or any other personalized modifications.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Us: Email us at bansuricloset@gmail.com or WhatsApp us at +91 9007964307 within 3 days of receiving your order.

  • Provide Details: In your communication, please include:

    • Your Order Number

    • The item(s) you wish to return or exchange

    • The reason for the return/exchange (e.g., "damaged item," "wrong item received")

    • For exchanges, specify the item you wish to exchange for (e.g., a different color/design/size of the same saree, or a different saree altogether).

  • Photos/Videos (Mandatory for Damage/Wrong Item): If your reason for return is a damaged or incorrect item, please attach clear photos or a short video of the defect or the incorrect item received. This helps us expedite the process. You must attach a 360-degree parcel opening video of our product. Without this "opening video," no refund/exchange is accepted.

  • Confirmation: Our customer service team will review your request and provide you with instructions and a Return Merchandise Authorization (RMA) number if your request is approved.

3. Return Process & Refunds

  • Self-Ship: Once your return request is approved, you will be responsible for shipping the item back to us at the following address:

    • Bansuri Boutique - 109/1/A Arabinda Apartment, Shop No: 6, Roypara, Konnagar, Hooghly, West Bengal, India, Pincode: 712235

    • Contact No: +91 9007964307

  • Packaging: Please ensure the item is securely packed to prevent damage during transit. We recommend using a reliable courier service with tracking.

  • Return Shipping Cost:

    • For returns due to damaged/defective product or wrong item received, Bansuri Boutique will bear the return shipping cost. We will provide a pre-paid shipping label or reimburse the shipping cost upon receipt and inspection of the item (please provide courier receipt).

    • For returns due to change of mind, dislike of fabric/color, or sizing issues (if applicable for non-customized blouses), the customer is responsible for the return shipping cost.

  • Inspection & Refund:

    • Once we receive the returned item, it will undergo a quality check within 2-3 business days.

    • If the item passes inspection (i.e., is in original condition with tags intact), your refund will be processed.

    • Refunds will be issued to the original method of payment within 5-7 business days after the inspection is complete. Please note that it may take additional time for the refund to reflect in your bank or credit card statement, depending on your bank's policies.

    • Original shipping charges are non-refundable, except in cases where a damaged or incorrect item was received.

4. Exchange Process

  • Eligibility: Exchanges are subject to product availability. If the desired item for exchange is out of stock, we will offer a refund as per our return policy or store credit.

  • Exchange Shipping Cost:

    • For exchanges due to damaged/defective product or wrong item received, Bansuri Boutique will cover both the return shipping of the original item and the shipping of the new item.

    • For exchanges due to change of mind or desire for a different item, the customer is responsible for the return shipping cost of the original item. A nominal re-shipping fee of INR [e.g., 100-200] will be charged for sending out the new item.

  • Process:

    • Once your exchange request is approved and the original item is received and inspected (in original condition), we will dispatch the new item.

    • You will receive a new tracking number for your exchanged product.

5. Items Not Eligible for Return or Exchange

The following items are not eligible for returns or exchanges:

  • Sarees with the blouse piece cut or detached.

  • Sarees that have been washed, worn, altered, or damaged in any way.

  • Sarees without their original tags and packaging.

  • Customized or made-to-order sarees (e.g., with fall/pico done, blouse stitched).

  • Items purchased during clearance sales, flash sales, or marked as "Final Sale."

  • Gift cards.

6. Important Notes

  • Color Disclaimer: We make every effort to display the colors of our products as accurately as possible. However, due to monitor variations, lighting during photography, and natural variations in fabrics, the actual color may vary slightly from what you see on your screen. Such minor variations are not considered defects and are not eligible for free returns/exchanges.

  • Handloom/Handcrafted Products: Many of our sarees are handloom or handcrafted, which means there may be slight irregularities in weave, texture, or color. These are inherent characteristics of handmade products and add to their unique charm, and are not considered defects.

  • Proof of Delivery: We recommend keeping a record of your return shipment's tracking number until the return process is complete.

  • Abuse of Policy: Bansuri Boutique reserves the right to refuse returns or exchanges if we suspect fraudulent activity or abuse of our return policy.

7. Contact Us

If you have any questions or require assistance with your return or exchange, please do not hesitate to contact our customer service team:

  • Email: bansuricloset@gmail.com

  • Phone/WhatsApp: +91 9007964307

  • Business Hours: Monday-Saturday, 11:00 AM - 6:00 PM IST

Thank you for choosing Bansuri Boutique. We appreciate your understanding and cooperation.

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